Utility Billing Information
The Utility Bill is a combined bill including water, sewer, garbage and recycling. The bills are mailed monthly on the 1st of the month and payment is due by the 20th of the month. For payments received after the 20th, a late fee of 10% is assessed.
If payment is not made by the 20th, a pink delinquent notice, also known as the 2nd notice, will be mailed. The pink notice will include the 10% penalty.
If payment is not made by the due date on the pink notice, a yellow shut-off notice, known as the 3rd notice, will be mailed. The yellow notice will depict the same amount owed as the 2nd notice and the re-connection charges. If payment is not made by the due date of the 3rd notice, the water will be disconnected. To reconnect the water service, payment of the 3rd notice amount must be made in order to schedule the water turn-on. The re-connection fee of $50 dollars will be placed on your next bill.
**Payment Arrangements cannot be accepted on 3rd notices**
ESTABLISHING SERVICE/CANCELLING SERVICE
Moving in or out? Please contact the Village Hall, Finance Department at 847-546-5400 to provide your information.
Please visit or contact the Finance Department when setting up a new service and provide your mailing address, phone number and your tenant's information. It is your responsibility to pay the utility bill if your tenant neglects to pay. To cancel service, contact the Finance Department with a forwarding address so that a final bill is prepared and forwarded.
DESCRIPTION OF CHARGES
- Village Service Charges: This charge is for the maintenance of the water and sewer lines. Customers are billed a minimum monthly charge for overhead that is a fixed charge and the usage charge for each 1000 gallons of fraction thereof.
- Lake County Charges: The Village pays Lake County for the delivery and processing of sewerage so all customers are billed this service charge based on their usage.
- JAWA Charges: The Village purchases water from the Central Lake County Joint Action Water Agency (JAWA). All customers are billed this service charge based on usage. The water rates we pay help to ensure that we continue to maintain the existing water infrastructure so as to provide excellent water services.
- Garbage And Recycling: These are flat fees that are charged monthly.